WE SHIP WITH EXPRESS COURIER DHL
Shipping costs for Italy normally amount to Euro 6.00.
SPECIAL PROMOTION! Metrò concept store offers free shipping in Italy FOR ALL ORDERS OVER 99 EURO.
If the chosen payment method is cash on delivery, the cost of shipping is € 9.00, and a difference of € 3 will be added to the total order to be paid to the courier.
The shipment is delivered the next day (for orders placed before 12:30 in Italy). For the islands and Europe 24h / 48h more
EXTRA EU SHIPMENTS: 3/5 working days.
EUROPE CE = 17 euros
RUSSIA = € 50
USA = € 35
ASIA = 50 €
In no case is it possible to reject the ordered goods at the time of delivery, this circumstance will not be considered application of the right of return, but breach of contract. For more information, see Terms & Conditions.
RETURNS (ONLY ITALY AND EU)
If for some reason you are not satisfied with the product you have purchased, you can exercise the right of withdrawal within 10 days from the date of receipt of the package.
FOR THE MONTH OF DECEMBER THE RETURN IS POSSIBLE BEFORE 31 DECEMBER (WITHOUT 10 DAYS LIMIT).
You can ask for an exchange with another size / other item, a voucher to be used later or a refund. The choice cannot be changed later.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. Even small signs of wear and tear cancel the right of return.
To take advantage of the guarantee, you must make a written request to the email address firstname.lastname@example.org, or if you are registered, you can simply enter your ACCOUNT and proceed with the return through the appropriate PRODUCT RETURN section .
Then wait for the email from us with the instructions. We will not accept packages sent by you without our authorization.
We will provide you with the label in order to proceed with the return, and to be able to ship the item (s) to be returned in one of the following ways:
1. By booking a collection, from the comfort of your home, with a DHL courier who will collect the package.
2. Bringing the parcel to a DHL location that is most convenient for you.
ATTENTION: The package or envelope used to return the product must be of the same size used for the shipment made by us. Packages that are larger than the one used for the outgoing shipment will be taxed more on the refund requested.
After METRO 'concept store has received the returned package, and verified that all the requirements have been met, you will receive the replacement item, or a voucher to spend, or a refund, the latter within the expected time.
The size or item exchange is free for orders over €65. For orders below this amount, is required a payment of €6 for Italy and €17 for Europe.
The refund for withdrawal will be made by reversing the payment made by you, if you have used a credit card or Paypal. Otherwise, it will be done by bank transfer. The transport costs incurred by us, even if your order has been shipped in the "free shipping" formula, will NOT be reimbursed. The shipping costs for the return will also be deducted from the refund ( € 6 for orders from Italy, € 18 for orders from Europe )
In no case is it possible to reject the ordered goods at the time of delivery, this circumstance will not be considered application of the right of return, but breach of contract.
We also remind you that if you are registered, you can manage your order and your return requests directly by accessing your account on the site by logging in and clicking on the details of your order which is located in the " ORDER HISTORY AND DETAILS " tab , scroll to down to the "Return goods" section and then wait for the confirmation email.