Your pack shipment

The shipping costs for Italy amounted to Euro 6.00 normally.

SPECIAL PROMOTION! Metro concept store offers free shipping in Italy FOR ALL ORDERS OVER 99 EURO.

If the chosen payment method is cash on delivery, the cost of shipping is EUR 9,00.

We ship by express courier. The shipment of the goods is guaranteed within 3 working days for Italy, 1 extra day to the islands, and within 72 hours for Europe, except unavailability of goods.

EXTRA EU SHIP : 5/7 WORKING DAYS

EUROPE EC = from 15 € 

RUSSIA & USA = 30 €

ASIA = 40/50 €

 

In no case is it possible to reject at the time of delivery the goods ordered, that fact will not be considered application of the right of return, but breach of contract. For more information see Terms & Conditions.

 

RETURNS ( Valid only for Europe )

If for some reason you are not satisfied with the product you purchased, you can exercise the right of withdrawal within 10 days of receipt of the package. It is not necessary to specify the reason you are returning the product. You can ask for a change with another size / another article, a voucher to use later or a refund. The choice can not be changed later. To receive warranty service, you must make the request in writing to the email metroconceptstore@gmail.com .

To speed up the response recommend entering in the subject with the words "Request made" and the order number. The return is only accepted if the boss is in the same condition in which it was received. Therefore, it must be perfectly intact, it should not have been used, washed or changed. still attached and / or the original packaging must be complete label. The warranty applies to all products. They will not accept only shoes shipped in their box, without additional outer packaging. The product must be received by us within 7 days from the date of authorization to return.

The postal address to make the article is made: METRO 'Carmine Picone - Piazzale A. Guarino, 63 (Ercolino gallery) -83100 Avellino. It is advisable to use a trackable service (ie Registered, express parcel 3 of the Italian Post Office or Express courier service) as the responsibility on delivery is paid by the sender.

After METRO 'concept store will receive the parcel made, and verified that all requirements have been met, you'll get the replacement item or refund, the latter on time, or a voucher to spend on the site. The reimbursement will be made by payment reversal made by you, if you've used credit card or Paypal. Otherwise, it will be made by bank transfer. The transport costs (which is usually equal to 6 euro) even if your order was shipped in the formula "free shipping" will NOT be refunded. In no case is it possible to reject at the time of delivery the goods ordered, that fact will not be considered application of the right of return, but breach of contract.

Recall that if the payment is made through PAYPAL, expenses incurred by the purchaser, for the return shipment may be redeemed by completing a form on the site paypal.com

We also remeber that if you registered, you can manage your order and return request directly by accessing your account on the site by logging in.