Faq

FREQUENTLY ASKED QUESTIONS – FAQ

In this section you can find answers to the most common questions regarding orders, shipping, payments and returns on METROCONCEPTSTORE.

ORDERS

How can I place an order?

To place an order on METROCONCEPTSTORE simply select the desired product, choose the size and add it to your cart. Once you have selected your items you can proceed to checkout by entering the shipping details and choosing a payment method.

Do I need to create an account to purchase?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping addresses and make future purchases faster.

Can I modify or cancel an order?

Orders can be modified or cancelled only if they have not yet been shipped. We recommend contacting our customer support as soon as possible.

PAYMENTS

Which payment methods do you accept?

METROCONCEPTSTORE accepts several secure payment methods including credit cards, PayPal and installment payment services such as Klarna.

Are payments secure?

All transactions are processed through secure payment platforms with encryption systems to guarantee maximum data protection.

SHIPPING

When will my order be shipped?

Orders are generally processed within 24/48 business hours after payment confirmation.

How long does delivery take?

Delivery times may vary depending on the destination, but shipping within Italy usually takes 24–72 business hours.

Will I receive a tracking number?

Yes. Once the order has been shipped you will receive an email containing the tracking code to monitor the shipment.

RETURNS AND EXCHANGES

Can I return a product?

Yes, you can request a return within the period provided by consumer protection regulations. The product must be returned in the same condition in which it was received.

Can I exchange a size?

If you need to change the size of an item you can contact our customer support and we will guide you through the exchange procedure.

PRODUCTS

Are the products original?

Yes. All products sold on METROCONCEPTSTORE are 100% authentic and sourced from official brand distributors.

How can I choose the correct size?

To select the correct size we recommend consulting the size guide available on each product page.

CUSTOMER SUPPORT

How can I contact customer service?

For any information you can contact us by email at metroconceptstore@gmail.com or through our official social media channels.