WARRANTY AND RETURN (valid only for Europe)
If for some reason you are not satisfied with the product you purchased, you can exercise the right of withdrawal within 10 days of receipt of the package. It is not necessary to specify the reason you are returning the product. You can ask for a change with another size / another article, a voucher to use later or a refund. The choice can not be changed later. To receive warranty service, you must make the request in writing to the email firstname.lastname@example.org. To speed up the response recommend entering in the subject with the words "Request made" and the order number. The return is only accepted if the boss is in the same condition in which it was received. Therefore, it must be perfectly intact, it should not have been used, washed or changed. still attached and / or the original packaging must be complete label. The warranty applies to all products. They will not accept only shoes shipped in their box, without additional outer packaging. The product must be received by us within 10 days from the date of authorization to return.
The postal address to make the article is made: METRO 'Carmine Picone - piazzale A. Guarino, 63 (Ercolino gallery) -83100 Avellino. It is advisable to use a trackable service (ie Registered, express parcel 3 of the Italian Post Office or Express courier service) as the responsibility on delivery is paid by the sender.
After METRO 'concept store will receive the parcel made, and verified that all requirements have been met, you'll get the replacement item or refund, the latter on time, or a voucher to spend on the site. The reimbursement will be made by payment reversal made by you, if you've used credit card or Paypal. Otherwise, it will be made by bank transfer. The transport costs for the return (which is usually equal to 6 euro) even if your order was shipped in the formula "free shipping" will NOT be refunded. In no case is it possible to reject at the time of delivery the goods ordered, that fact will not be considered application of the right of return, but breach of contract and if so, YOU WILL BE 'DELIVERED to 'address entered during the' Order A PENALTY OF 20% TO PAY.
Recall that if the payment is made through PAYPAL, expenses incurred by the purchaser, for the return shipment may be redeemed by completing a form on the site paypal.com
The methods of payment accepted on the website Metro concept stores are MARK (in which case the payment is made on delivery in cash, with SURCHARGE OF 4% OF TOTAL ORDER), PAYPAL (Through PayPal system, you can easily pay with your favorite credit card: Visa, MasterCard, Prepaid card PayPal, Carta Aura. paying by credit card is absolutely safe because the communication between our site and the bank are encrypted and untraceable. you 'can also pay no have a paypal account or logging into your personal PayPal account ..) or bank transfer in advance.
Our shipments are made by express courier. L 'shipment of the goods is guaranteed within 2 working days for the' Italy, 1 extra day to the islands and within 72 hours for l 'Europe, except unavailability of goods. Delivery is on weekdays, from 8.00 to 19.00. And 'possible to indicate in the comments when you order, a 3-hour period in the day in which it would be preferable to delivery. The amount for shipments in Italy is normally 6.00 euros. SPECIAL PROMOTION! METRO 'concept store offers free shipping in Italy FOR ALL ORDERS OVER 99 EURO (included). In the case of cash on delivery (cash on delivery), the cost is 9 Euros regardless of the amount of the order. To the islands (except for Sicily) the amount of postage is 12 € .It is not allowed to non-receipt of the shipment. The order process involves receiving compulsory shipment, subject to the right of return. Other costs of storage due to the absence of the recipient and errors or omissions in the indication of the delivery address (including name on the bell) will be entirely borne by the buyer.
The customer data collected on the website Metro concept store are treated in accordance with Law 675/96 and subsequent modifications, by Metro Carmine Picone C / so V. Emanuele, 141 -83 100 Avellino (AV). To read the full information, access the appropriate page.
The technical information on the website Metro concept store , is derived from information published by manufacturers of goods in our catalog. Metro store concept , therefore, reserves the right 'to change / adapt the technical and dimensional information of the catalog items, depending on how much will be' announced by brand, without notice.
In relation to the nature of the Internet channel, although the photographs of items to the best possible color fidelity, can vary slightly relative to the real object also in relation to the settings of the graphics card and / or the customer's monitor.
Since the website Metro concept store makes selling online in real time of the displayed goods, despite our commitment to constantly check the correctness of the indicated availability is not guaranteed the availability of certain items or sizes. In this case the buyer will be informed via email and will be returned the partial amount or the total order may have already been paid.
All prices shown on the site, in the column shall be construed prices include VAT . Prices can be changed at any time, without notice.