WARRANTY AND RETURNS (valid only for Europe)
If for some reason you are not satisfied with the product you have purchased, you can exercise the right of withdrawal within 10 days from the date of receipt of the package.
FOR THE MONTH OF DECEMBER THE RETURN IS POSSIBLE BEFORE 31 DECEMBER (WITHOUT 10 DAYS LIMIT).
You can ask for an exchange with another size / other item, a voucher to be used later or a refund. The choice cannot be changed later.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. Even small signs of wear and tear cancel the right of return.
To take advantage of the guarantee, you must make a written request to the email address firstname.lastname@example.org, or if you are registered, you can simply enter your ACCOUNT and proceed with the return through the appropriate PRODUCT RETURN section.
We will provide you with the label in order to proceed with the return, and to be able to ship the item (s) to be returned in one of the following ways:
1. By booking a collection, from the comfort of your home, with a DHL courier who will collect the package.
2. Bringing the parcel to a DHL location that is most convenient for you.
ATTENTION: The package or envelope used to return the product must be of the same size used for the shipment made by us. Packages that are larger than the one used for the outgoing shipment will be taxed more on the refund requested.
After METRO 'concept store has received the returned package, and verified that all the requirements have been met, you will receive the replacement item, or a voucher to spend, or a refund, the latter within the expected time.
The refund for withdrawal will be made by reversing the payment made by you, if you have used a credit card or Paypal. Otherwise, it will be done by bank transfer. The transport costs incurred by us, even if your order has been shipped in the "free shipping" formula, will NOT be reimbursed. The shipping costs for the return will also be deducted from the refund (€ 6 for Italy and € 18 for Europe) and the fees for the payment you make (which depend on the payment method chosen and are usually around 3% of the value of the paid order).
In no case is it possible to reject the ordered goods at the time of delivery, this circumstance will not be considered application of the right of return, but a breach of contract and a penalty of 20% to be paid will be applied.
The payment methods accepted on the Metro concept store website are CASH ON DELIVERY (in this case the payment is made upon delivery exclusively in cash, with a SUPPLEMENT OF € 3 ON THE TOTAL ORDER), PAYPAL (Through the PayPal circuit, you can conveniently pay with your favorite credit card: Visa, MasterCard, PayPal Prepaid Card, Postepay, Carta Aura. Paying by credit card is absolutely safe because the communications between our site and the bank are encrypted and not traceable. It is possible to pay even without have a paypal account or by accessing your personal PayPal account ..) CREDIT CARD / BANCOMAT or PAYMENT IN INSTALLMENTS .
Read all the information on payments by clicking here: SECURE PAYMENTS
Our shipments are made by express courier. The dispatch of the goods is guaranteed within 2 working days for Italy, 1 more day for the islands and within 72 hours for Europe, unless the goods are unavailable. Delivery takes place on weekdays, from 8.00 to 19.00. It is possible to indicate in the comments, at the time of the order, a period of time of 3 hours in the day within which delivery would be preferable. The amount for shipments to Italy is normally € 6.00. SPECIAL PROMOTION! METRO 'concept store offers free shipping in Italy FOR ALL ORDERS OVER 99 EURO (included). In case of payment on delivery (cash on delivery), the cost is 9 euros regardless of the amount of the order. Non-receipt of the shipment is not allowed. The execution of the order involves the mandatory receipt of the shipment, without prejudice to the right of return. Any storage costs due to the absence of the recipient and errors or omissions in the indication of the delivery address (including name on the bell) will be entirely borne by the buyer.
PRIVACY & COOKIES
The personal data of customers collected on the Metro concept store website are processed in accordance with Law 675/96 and any subsequent amendments, by Metrò di Carmine Picone Piazzale Amedeo Guarino, 76 - 83100 Avellino (AV). To read the complete information, access the appropriate page.
The website www.metroconceptstore.com uses "cookies". Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow Metrò concept store to offer a personalized service to its customers.
Metrò concept store informs the Customer of the possibility of deactivating the creation of such files by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.
The technical information included in the Metro concept store website is obtained from the information published by the manufacturers of the goods included in our catalog. Metrò concept store , therefore, reserves the right to modify / adapt the technical and dimensional information of the items in the catalog, based on what will be communicated by the brands, even without any prior notice.
In relation to the nature of the internet channel, the photographs of the articles, even if made with the maximum possible chromatic fidelity, may slightly vary in relation to the real object also in relation to the settings of the customer's graphics card and / or monitor.
Since the Metro concept store website carries out real-time online sales of the goods on display, despite our commitment to constantly check the correctness of the indicated availability, the availability of certain items or sizes is not guaranteed. In this case, the buyer will be informed via email and the partial or total amount of the order already paid will be returned.
All prices entered on the site, in the relative column, are to be understood as prices including VAT . Prices can be changed at any time, without notice. The above conditions are subject to updating by Metrò concept store and will be constantly displayed on this page.
The CUSTOMER may at any time and in any case before the conclusion of the purchase contract, take note of the information relating to Metrò concept store, the geographical address, telephone number, e-mail address, information that is reported, also below:
Metro by Carmine Picone
registered office: Piazzale Amedeo Guarino, 76 Avellino - 83100 (AV) ITALY
tel .: 392.9756616
VAT number: 02574340648